Taysser Ezouli

HR Function Across Group Companies

Led the HR function across all group companies and countries, aligning strategies with business goals, operational objectives, and brand values.

Comprehensive Performance Appraisal

Designed and implemented a comprehensive performance appraisal framework, promoting accountability, merit-based growth, and employee development.

Otantik Group | Full-time | Dubai, United Arab Emirates

(Trade, Restaurants, Sweets, Interior Design & Pro-Brands) Companies under my management: Otantik-Home-Hospitality Home Craft & Retail Brand Otantik Restaurants - International F&B Brand Otantik Premium Sweets-Sweet, Chocolate & Gift Concepts Jibreel Design Co.-Interior Design & Turnkey Project Solutions Pro-Brands-Cosmetics & Perfume Brand, Branding, and Franchise Development Key Responsibilities & Achievements: Led the HR function across all group companies and countries, aligning strategies with business goals, operational objectives, and brand values. Designed and implemented a comprehensive performance appraisal framework, promoting accountability, merit-based growth, and employee development. Developed and standardized salary scales and compensation structures using a point-method system, ensuring internal equity and market competitiveness across all companies and countries. Introduced organization development initiatives, including job structure design, job profiles, and career progression frameworks across all business units. Created and implemented a system for internal recruitment, covering acting, temporary assignments, transfers, and internal promotions to optimize talent utilization. Developed and enforced HR policies, SOPs, contracts, and compliance systems across multiple sectors and jurisdictions. Directed international recruitment, onboarding, and HR infrastructure setup for new branch openings, ensuring seamless integration and compliance. Launched weekly HR awareness campaigns and training programs, reinforcing company policies, labor law compliance, ethics, and wellness. Spearheaded employee engagement, recognition programs, and incentive systems, boosting morale, retention, and cross-cultural collaboration. Implemented digital HR solutions and e-document management, improving efficiency and workforce administration. Led organizational restructuring, workforce planning, and cross-functional collaboration to support expansion, efficiency, and operational excellence. Acted as a strategic advisor to executive leadership on human capital strategy, succession planning, and multi-country workforce optimization. Managed employee relations, conflict resolution, and investigations, ensuring fairness, consistency, and adherence to corporate governance. Oversaw multi-cultural teams across GCC, China, Syria, and other regions, adapting HR practices to local labor laws, languages, and cultural expectations.

• •Led the HR function across all group companies and countries, aligning strategies with business goals, operational objectives, and brand values.
• •Designed and implemented a comprehensive performance appraisal framework, promoting accountability, merit-based growth, and employee development.
• •Developed and standardized salary scales and compensation structures using a point-method system, ensuring internal equity and market competitiveness across all companies and countries.
• •Introduced organization development initiatives, including job structure design, job profiles, and career progression frameworks across all business units.
• •Created and implemented a system for internal recruitment, covering acting, temporary assignments, transfers, and internal promotions to optimize talent utilization.

MTN Syria | Full-time | Damascus, Syria

Planned manpower and managed recruitment for all new branch openings, ensuring the right talent is hired and integrated efficiently. Responsible for managing all internal recruitment processes, including vacancies, transfers, promotions, probation periods, and contract renewals. Collaborated with the Recruitment Manager to develop and monitor an effective headcount plan aligned with business needs. Reviewed CVs, conducted interviews and assessments, and selected suitable candidates for internal and external roles. Managed the transfer, promotion, rehiring, and onboarding processes, ensuring smooth transitions and probation period monitoring. Built and maintained a talent pipeline and succession planning system for key positions to ensure business continuity. Streamlined internal recruitment processes to improve efficiency, reduce time-to-fill, and enhance candidate experience. Coordinated structured onboarding programs for new joiners and internal transferees to ensure smooth integration. Acted as the primary contact for candidates, ensuring a positive candidate experience from application to offer. Conducted background and reference checks, documenting results accurately for compliance. Maintained comprehensive employee records, including HR files, contracts, and probation documentation Provided guidance and support to employees regarding career development, probation feedback, and internal opportunities. Monitored and responded to HR help desk requests, ensuring timely resolution of employee queries. Ensured timely communication to applicants, including CV acknowledgments, interview scheduling, and offer letters.

• •Planned manpower and managed recruitment for all new branch openings, ensuring the right talent is hired and integrated efficiently.
• •Responsible for managing all internal recruitment processes, including vacancies, transfers, promotions, probation periods, and contract renewals.
• •Collaborated with the Recruitment Manager to develop and monitor an effective headcount plan aligned with business needs.
• •Reviewed CVs, conducted interviews and assessments, and selected suitable candidates for internal and external roles.
• •Managed the transfer, promotion, rehiring, and onboarding processes, ensuring smooth transitions and probation period monitoring.

IHRM | Volunteer | Damascus, Syria

Responsible for everything related to the activities of the Foundation, volunteer affairs, their selection and Coordinate the Training courses that belong to the foundation with the concerns party Coordinated volunteer recruitment, onboarding, and training programs. Maintained and organized volunteer records and scheduling. Managed administrative tasks, including filing, correspondence, and data entry. Organized and facilitated volunteer events and activities Developed and implemented volunteer policies and procedures. Supervised/mentored volunteer team leaders and coordinators. Prepared reports on volunteer engagement and program effectiveness. Managed budgets and assisted with financial reporting and procurement. Coordinated meetings, including agendas, minutes, and follow-ups. Collaborated with staff to improve administrative processes and volunteer programs.

• •Coordinated volunteer recruitment, onboarding, and training programs.
• •Maintained and organized volunteer records and scheduling.
• •Managed administrative tasks, including filing, correspondence, and data entry.
• •Organized and facilitated volunteer events and activities
• •Developed and implemented volunteer policies and procedures.

M-Pay (Madarat) | Internship | damascus, Syria

internship for a month My tasks were: Assisted in job postings and resume screening for recruitment. Facilitated new hire orientations and onboarding documentation. Addressed employee inquiries regarding HR policies and procedures. Maintained employee records and updated HR databases. Assisted in payroll processing and benefits inquiries. monthly attendance

• •Assisted in job postings and resume screening for recruitment.
• •Facilitated new hire orientations and onboarding documentation.
• •Addressed employee inquiries regarding HR policies and procedures.
• •Maintained employee records and updated HR databases.
• •Assisted in payroll processing and benefits inquiries.

IHRM

Damascus university

Graduated